Part-Time Customer Experience Coordinator — Flexible Scheduling & Growth

Above Roofing; Georgetown Charter Township (MI); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Holiday Pay

Company-wide Incentive Plan

Paid time off (PTO)

401(k) Retirement Plan with matching

Job summary

A roofing company is seeking a Part-Time Customer Experience Coordinator in Michigan. This role focuses on enhancing customer journeys through solid communication and coordination across sales and service teams. Key responsibilities include answering calls, managing customer inquiries, and maintaining schedules. Strong customer service skills and proficiency in CRM systems are required. This position offers a flexible schedule and competitive pay ranging from $17 to $19 per hour, along with several benefits including paid time off and a retirement plan.

Qualifications

• 3+ years of customer service experience preferred.
• Proficiency in CRM systems and Google Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and direct calls, qualifying potential clients.
• Maintain office schedule and ensure adequate coverage.
• Monitor and manage Google reviews and social media content.

Skills

Customer service experience

CRM proficiency

Communication skills

Time management

Attention to detail

Tools

Google Workspace

JobNimbus

Microsoft Office

Canva

Adobe

Job description

A roofing company is seeking a Part-Time Customer Experience Coordinator in Michigan. This role focuses on enhancing customer journeys through solid communication and coordination across sales and service teams. Key responsibilities include answering calls, managing customer inquiries, and maintaining schedules. Strong customer service skills and proficiency in CRM systems are required. This position offers a flexible schedule and competitive pay ranging from $17 to $19 per hour, along with several benefits including paid time off and a retirement plan.