Day of Install Coordinator

1-800 Hansons, LLC; Troy (MI); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health Benefits at 30 days

401k with company match at 90 days

Paid Time Off with rollover

Employee Discounts

Annual Summer Picnic

Job summary

A leading home improvement company seeks a Day of Install Coordinator to manage installations and ensure customer satisfaction. This full-time role offers a hybrid work environment, competitive pay, and health benefits. Ideal candidates will possess strong organizational skills and have at least three years of customer service experience.

Qualifications

• Minimum 3 years of professional work and customer service experience.
• Basic math skills for job cost calculations.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure installation and service processes are executed flawlessly.
• Communicate issues and updates to customers and installation partners.
• Maintain accurate records and facilitate outstanding payment collections.

Skills

Organizational skills

Communication skills

Problem-solving skills

Multi-tasking ability

Education

High School diploma or GED

Tools

MS Office

Job description

1 week ago Be among the first 25 applicants

Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding! We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company!

The Day of Install Coordinator is responsible for ensuring the smooth operations and execution of any instance when a 1-800 Hansons representative will be on site at a customer home. The Day of Install Coordinator owns the service and installation process, ensuring that appointments start and end on time, materials are available/on site, work is completed as scoped, manage exceptions, ensure all parties involved are kept up to date on emergent changes, and appointments are closed out to the customer’s satisfaction. The ideal candidate would possess strong organizational and communication skills, robust problem-solving skills, and the ability to multi-task.

We Offer:

• $18-$19/hour
• Weekly pay via direct deposit
• Full-Time (Monday-Friday from 9am-6pm)
• Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
• Eligible for 401k w/company match at 90 days of employment
• Paid Time Off (with rollover of unused hours yearly)
• Hybrid Schedule (2 days from home and 3 in-office)
• Additional 2 work from home days per quarter and 2 floating work from home days per year
• Employee as well as Friends & Family Discounts
• Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
  
  

What You’ll Do:

• Own the installation and service process. Manage available resources and partners within a geography to ensure all scheduled appointments are executed flawlessly
• Ensure our installation partners and service technicians are on time and prepared for scheduled work
• Ensure our installation partners and service technicians complete work on schedule and communicate issues and exceptions in real time
• Ensure customers are informed of any issue or exception relating to their installation or service. Follow up with customers upon completion to ensure that jobs are closed out and, if necessary, outstanding balances are collected
• Inform customers of additional work needed, handling any required job scope and contract changes
• Maintain accurate customer records using Hanson’s internal database
• Review work using photos taken by installers to determine if job is complete or further work is needed
• Create a detailed scope of work for future work that may remain at the end of current job
• Problem solve and manage customer and installer concerns when issues arise
• Order additional materials when needed
• Adjust install partner and service technician schedules as necessary to ensure all scheduled appointments are completed. Dynamically route resources as needed
• Facilitate the collection of the outstanding payment of a job
• Coordinate and work with members of our field teams, Ambassadors, Operations Managers, Service Techs, and Branch Employees to deliver an exceptional customer experience
  
  

What We Need:

• High School diploma or GED
• Minimum of three (3) years of professional work experience
• Minimum of three (3) years of customer service experience
• Basic math skills; must have the ability to calculate job costs
• Basic computer skills, including familiarity with MS Office
• Problem solving; must have the ability to use sound judgement to resolve issues and take action to solve problems
• Excellent communication skills as well as great organizational skills
• Able to multi-task
• Must be able to work independently as well as part of a team

Physical Requirements:

• Must be able to remain sitting in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
  
  

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00am – 8:00pm EST but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

Compensation details: 18-19 Hourly Wage

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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