Customer Experience Coordinator: Multichannel Impact

IKEA Gruppe; Carson (CA); On-site; Confidential; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

Retirement plan

Co-worker discount

Pet insurance

Education assistance

Safety shoes

Telehealth

Medical plans

Inclusive environment

Job summary

IKEA Gruppe in Carson, CA seeks a reliable team member to support day-to-day operations in Customer Relations. You will oversee tasks from opening to closing, troubleshoot incidents, and ensure a smooth shopping journey by providing accurate information and proactive service.

The role emphasizes teamwork, strong communication, and a willingness to go the extra mile for customers. Benefits include generous time off, parental leave, healthcare options, and co-worker discounts.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
• Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
• Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• When needed, offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA Gruppe in Carson, CA seeks a reliable team member to support day-to-day operations in Customer Relations. You will oversee tasks from opening to closing, troubleshoot incidents, and ensure a smooth shopping journey by providing accurate information and proactive service.

The role emphasizes teamwork, strong communication, and a willingness to go the extra mile for customers. Benefits include generous time off, parental leave, healthcare options, and co-worker discounts.