Customer Experience & Operations Coordinator

Inter IKEA Systems B.V.; East Palo Alto (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Parental leave

Job summary

IKEA in East Palo Alto is seeking a dedicated team member to support daily operations, ensure a smooth customer journey, and collaborate across functions to improve service. The role emphasizes people-centric, multi-channel engagement in a fast-paced retail environment.

The successful candidate will participate in a full-time schedule with evenings and weekends, and will contribute to an inclusive, service-driven culture at IKEA.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations as assigned by Team Leader, including opening/closing duties and alarm code responsibilities.
• Troubleshoot and apply corrective actions such as emergency and incident response, access control.
• Enhance the shopping journey by collaborating across functions to improve co-worker knowledge.

Skills

Customer service

Communication

Job description

IKEA in East Palo Alto is seeking a dedicated team member to support daily operations, ensure a smooth customer journey, and collaborate across functions to improve service. The role emphasizes people-centric, multi-channel engagement in a fast-paced retail environment.

The successful candidate will participate in a full-time schedule with evenings and weekends, and will contribute to an inclusive, service-driven culture at IKEA.