Customer Coordinator

IKEA USA; Carson (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Telehealth

Dental and vision plans

Coworker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Retirement and bonus plans

Meal deal

WiselyPay

Job summary

IKEA USA in California seeks a customer relations team member to help oversee daily operations, assist shoppers, and ensure a smooth multichannel journey. You will work with various teams to deliver consistent information and improve the customer experience.

The role is permanent and full-time, with a comprehensive benefits package including paid time off, parental leave, and coworker discounts. The advertised pay range is hourly and reflective of experience.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations and opening/closing duties.
• Troubleshoot and respond to emergencies and access issues.
• Enhance the shopping journey by collaborating with all functions.
• Ensure customers receive consistent information.
• Record information in relevant systems to improve future visits.
• Foster customer relationships to boost sales and profitability.

Skills

Customer service

Experience

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
• Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
• Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• When needed, offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Requirements

Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

JOB TYPE – Permanent

HOURS - Full time

The pay range for this role is $23.23- $32.82