Customer Coordinator

IKEA Gruppe; East Palo Alto (CA); On-site; Confidential; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave (up to 16 weeks)

Co-worker discount

Dental and vision plans

Medical and Rx plans

24/7 telehealth visits

Job summary

IKEA Gruppe in East Palo Alto is seeking a Customer Coordinator to support the in-store customer experience team. You will oversee day-to-day operations, handle opening/closing duties, and help enhance the shopping journey by collaborating with functions to boost co-worker knowledge.

The role requires 3 years of related experience and 1 year in a customer service environment. It is a permanent, full-time position (40 hours/week) with evenings and weekends, and a pay range of $24.72–$33.19 per

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations with Team Leader responsibilities.
• Troubleshoot and apply corrective actions including emergency and incident response.
• Enhance the shopping journey by collaborating with functions to boost co-worker knowledge.
• Ensure customers receive consistent information during their shopping journey.
• Record information in relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and profitability.
• Offer alternative solutions meeting individual customer needs.
• Foster a team mindset focused on first time right for every customer.
• Participate in additional department duties to support daily operations.
• Promote IKEA culture that embraces diversity of co-workers and customers.

Skills

Customer service

Communication

Multichannel retail

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Customer Coordinator, supporting the in-store customer experience team, you will:

• Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
• Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
• Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• When needed, offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

JOB TYPE – Permanent

HOURS - 40 hours per week /Benefits Eligible

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

The pay range for this role is $24.72- $33.19

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The anticipated posting closing date is on or around 9/21/26

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Requirements:

• Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).