Customer Experience Support

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks maternity leave

Six paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR seeks a Customer Experience Support representative to perform highly detailed clerical tasks and provide general support under supervision.

Responsibilities include booking loads, entering orders, scheduling pickups, tracking freight, and aiding internal customers with issues, while maintaining accuracy and delivering excellent service. A GED or high school diploma is required.

Qualifications

• High School Diploma or GED required.
• Strong communication and multitasking abilities.
• Ability to learn new systems quickly.
• Accurate data entry and record keeping.

Responsibilities

• Book loads and enter customer orders.
• Schedule pickups and deliveries; track load updates.
• Monitor freight in transit and coordinate with customers.
• Perform general administrative duties and maintain records.
• Assist internal customers with load-related problems.

Skills

Communication

Multitasking

Prioritization

Learn new systems

Typing

Customer service

Accuracy

Education

GED

High School Diploma

Job description

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Title: Customer Experience Support

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

• Minimum Qualification: High School Diploma/GED with less than 1 year of working experience
• Preferred Qualification: Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID

00642809

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Additional Information

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

About J.B. Hunt

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

We are Looking For

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.