Customer Experience Coordinator — Growth & Service Champion

Carolina Exterminating, LLC.; Charleston (SC); On-site; Full time

Benefits offered by this job

Opportunities for career growth

Professional development

Supportive, team-focused environment

Valued relationships and quality service

Job summary

A customer service company is looking for a Customer Experience Coordinator to enhance customer relations. This role involves confirming appointments, making follow-up calls, managing inquiries, and providing excellent service. Candidates should exhibit strong communication skills, be detail-oriented, and proficient with Microsoft Office and CRM tools. If you want to be part of a supportive team and focus on creating outstanding customer experiences, this position offers such opportunities.

Qualifications

• Strong interpersonal and communication skills are essential.
• Must be detail-oriented and highly organized.
• Proficiency in Microsoft Office and CRM tools is required.

Responsibilities

• Confirm appointments and follow up with customers.
• Make outbound 'happy calls' and respond to inquiries.
• Send thank-you gifts, cards, and company information as needed.
• Monitor service quality and provide feedback to the team.
• Assist with internal communications and office support.

Skills

Strong interpersonal and communication skills

Detail-oriented

Highly organized

Proficiency in Microsoft Office

CRM tools

Positive attitude

Job description

A customer service company is looking for a Customer Experience Coordinator to enhance customer relations. This role involves confirming appointments, making follow-up calls, managing inquiries, and providing excellent service. Candidates should exhibit strong communication skills, be detail-oriented, and proficient with Microsoft Office and CRM tools. If you want to be part of a supportive team and focus on creating outstanding customer experiences, this position offers such opportunities.