Customer Experience Coordinator — Growth Path

FF Inc; Cincinnati (OH); On-site; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training support

Opportunities for growth

Supportive team-oriented environment

Job summary

A customer-focused company in Cincinnati, OH, is seeking a Communications Assistant to act as a key point of contact for customers. Responsibilities include managing inquiries, ensuring clear messaging, and supporting internal communication. Ideal candidates will possess strong communication skills and a friendly demeanor, contributing positively to customer interactions. This full-time role offers competitive pay with potential bonus, training for confident customer communication, and opportunities for future growth.

Qualifications

• Previous experience in customer service or communication roles is helpful.
• Reliable and punctual.
• Comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, and policies.
• Assist with resolving customer concerns.
• Coordinate communication between internal teams and customers.
• Track and document customer communication.
• Support appointment scheduling and confirmations.
• Help maintain organization of customer records.

Skills

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Ability to stay calm during busy periods

Strong organizational skills

Basic computer and data-entry skills

Job description

A customer-focused company in Cincinnati, OH, is seeking a Communications Assistant to act as a key point of contact for customers. Responsibilities include managing inquiries, ensuring clear messaging, and supporting internal communication. Ideal candidates will possess strong communication skills and a friendly demeanor, contributing positively to customer interactions. This full-time role offers competitive pay with potential bonus, training for confident customer communication, and opportunities for future growth.