Customer Experience & Sales Coordinator - Growth & Upsell

AlphaGraphics - US554; San Marcos (CA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A printing and marketing solutions provider is seeking a Customer Service & Sales Coordinator to bolster front office operations. The role emphasizes delivering high-quality customer experiences through effective communication while supporting revenue growth by assisting customers both in person and online. Ideal candidates will possess strong organizational skills and prior customer service experience, with opportunities for advancement tied to sales performance. The position offers a competitive base pay of $18/hour plus commissions.

Qualifications

• 1+ year of customer service or inside sales experience preferred.
• Strong communication and interpersonal skills are essential.
• Highly organized with attention to detail is required.
• Must be comfortable working in a fast-paced environment.
• Basic computer skills, CRM or order systems experience is a plus.

Responsibilities

• Greet and assist walk-in customers with order pickups and inquiries.
• Answer incoming calls and respond to emails professionally.
• Assist customers with placing orders for print and promotional products.
• Create invoices, process payments, and maintain organized files.

Skills

Customer service experience

Strong communication skills

Organizational skills

Basic computer skills

Job description

A printing and marketing solutions provider is seeking a Customer Service & Sales Coordinator to bolster front office operations. The role emphasizes delivering high-quality customer experiences through effective communication while supporting revenue growth by assisting customers both in person and online. Ideal candidates will possess strong organizational skills and prior customer service experience, with opportunities for advancement tied to sales performance. The position offers a competitive base pay of $18/hour plus commissions.