Customer Experience Coordinator - Flexible Schedule

The TJX Companies, Inc.; Pittsburgh (Allegheny County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Job summary

The TJX Companies, Inc. in Pittsburgh, PA is hiring for a frontline leader to promote a highly-satisfied customer experience and drive loyalty. You will train and mentor Associates, manage registers and cash handling, and ensure adherence to policies while supporting store operations.

Flexibility to work in multiple store areas, strong interpersonal skills, and experience in retail or supervisory roles are valued. Competitive pay and benefits accompany this role at HomeGoods in USA.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a "Highly-Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Customer service

Team player

Flexibility

Cash handling

Education

High School diploma

Job description

The TJX Companies, Inc. in Pittsburgh, PA is hiring for a frontline leader to promote a highly-satisfied customer experience and drive loyalty. You will train and mentor Associates, manage registers and cash handling, and ensure adherence to policies while supporting store operations.

Flexibility to work in multiple store areas, strong interpersonal skills, and experience in retail or supervisory roles are valued. Competitive pay and benefits accompany this role at HomeGoods in USA.