Specialist III, Sales Support

World Fuel Services, Inc.; Selma (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

World Fuel Services, Inc. is seeking a Retail Operations & Brand Performance Manager (FieldBased) to elevate brand execution, performance, and store standards across a defined territory. You will partner with independent dealers to drive improvements in customer experience and brand compliance.

The role is field-based with ownership of a territory, requiring travel and strong execution leadership to influence retailers beyond checklists.

Qualifications

• 1-3 years of fieldbased retail, sales, customer support, or operations experience.
• Strong communication and relationship-building skills.
• Willingness to travel regularly within a 50-mile radius of the territory.

Responsibilities

• Own retail execution across the assigned territory, ensuring brand image, merchandising, and standards are met.
• Coach retailers on improvements to PMPS and brand compliance metrics.
• Execute retail business plans and support promotions and supplier programs.

Skills

Communication skills

Relationship building

Independent working

Travel readiness

Education

Bachelor's degree

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Retail Operations & Brand Performance Manager (FieldBased)Location: Kansas City, MO - Fieldbased with regional travel

Own the Territory. Elevate the Brand. Drive Retail Performance.

World Fuel is looking for a Retail Operations & Brand Performance Manager to help elevate execution, consistency, and performance across our branded retail network. This is a fieldbased role with real ownership of a defined territory, partnering directly with independent dealers to improve store execution, brand compliance, and customer experience.

You will act as a trusted advisor and execution leader, working handson with retail partners to drive measurable improvements-not just check boxes.

If you enjoy being in the field, influencing outcomes, and seeing the direct impact of your work, this is an excellent opportunity to grow your career in retail operations, brand execution, or sales leadership.

What You'll Do

Retail Execution & Brand Performance

• Own retail execution across your assigned territory, ensuring brand image, merchandising, and operational standards are consistently met.
• Conduct onsite assessments and coach retailers on improvements to PMPS and brand compliance metrics.
• Proactively identify execution gaps and partner with dealers to drive improvement.

Dealer Partnership & Influence

• Build strong, trusted relationships with independent retail partners.
• Guide retailers on improving operational discipline, customer focus, and longterm brand readiness.
• Champion available marketing, promotional, and branded credit card programs to support retailer success.

Business Implementation & Accountability

• Execute retail business plans and ensure ontime implementation of programs and promotions.
• Support rollout of supplier initiatives and branded performance programs.
• Maintain strong performance evaluations from leadership and field management.

What You Bring

Required Qualifications

• 1-3 years of experience in a fieldbased retail, sales, customer support, or operations role.
• Strong communication and relationshipbuilding skills.
• Comfortable working independently while managing multiple priorities.
• Proven ability to influence without direct authority.
• Willingness to travel regularly within a 50mile radius of your territory.

Preferred Qualifications

• Bachelor's degree (recent graduates encouraged to apply).
• Experience in retail operations, territory management, or field support roles.
• Exposure to energy, commercial, or industrial sectors is a plus (not required).

Why Join World Fuel

• Directly influence retail performance and brand execution in your market.
• Enjoy autonomy, daily variety, and handson ownership of your territory.
• Clear growth pathways into retail operations leadership, sales, or brand management.
• Competitive compensation with performancebased upside.

Ready to make an impact?

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.