Specialist III, Sales Support

wfscorp; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

World Fuel is seeking a Retail Operations & Brand Performance Manager (field-based) to lead execution across your Kansas City territory. You will ensure brand image, merchandising standards, and strong retailer partnerships while balancing daily field responsibilities.

The role requires 1–3 years in a field-based retail or operations function, excellent communication, and the ability to travel within a 50-mile radius.

Qualifications

• 1–3 years in field-based retail, sales, customer support, or operations.
• Strong communication and relationship-building skills.
• Willingness to travel 50 miles within territory.
• Ability to influence without direct authority.

Responsibilities

• Own retail execution across your territory, maintaining brand image, merchandising, and standards.
• Coach retailers on improvements to PMPS and brand compliance.
• Execute business plans and ensure timely rollout of programs and promotions.

Skills

Communication

Relationship building

Independent work

Influence without authority

Travel readiness

Territory management

Education

Bachelor's degree

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Retail Operations & Brand Performance Manager (Field‑Based)

Location: Kansas City, MO - Field‑based with regional travel

Own the Territory. Elevate the Brand. Drive Retail Performance.

What You’ll Do

Retail Execution & Brand Performance

• Own retail execution across your assigned territory, ensuring brand image, merchandising, and operational standards are consistently met.
• Conduct on‑site assessments and coach retailers on improvements to PMPS and brand compliance metrics .
• Proactively identify execution gaps and partner with dealers to drive improvement.

Dealer Partnership & Influence

• Build strong, trusted relationships with independent retail partners.
• Guide retailers on improving operational discipline, customer focus, and long‑term brand readiness.
• Champion available marketing, promotional, and branded credit card programs to support retailer success.

Business Implementation & Accountability

• Execute retail business plans and ensure on‑time implementation of programs and promotions.
• Support rollout of supplier initiatives and branded performance programs.
• Maintain strong performance evaluations from leadership and field management.

What You Bring

Required Qualifications

• 1-3 years of experience in a field‑based retail, sales, customer support, or operations role.
• Strong communication and relationship‑building skills.
• Comfortable working independently while managing multiple priorities.
• Proven ability to influence without direct authority.
• Willingness to travel regularly within a 50‑mile radius of your territory.

Preferred Qualifications

• Bachelor's degree (recent graduates encouraged to apply).
• Experience in retail operations, territory management, or field support roles.
• Exposure to energy, commercial, or industrial sectors is a plus (not required).

Why Join World Fuel

• Directly influence retail performance and brand execution in your market.
• Enjoy autonomy, daily variety, and hands‑on ownership of your territory.
• Clear growth pathways into retail operations leadership, sales, or brand management .
• Competitive compensation with performance‑based upside.

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.