Account Manager | FBO & Airport Solutions

World Fuel; Webster (TX); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible remote work environment

Job summary

World Fuel is seeking an Account Manager to support our FBO & Airport Solutions team in Webster, TX. You will serve as a key contact for customers, build relationships, resolve issues, and drive customer success across our aviation partner network.

The role emphasizes data analysis, cross-functional collaboration, and proactive problem solving in a fast-paced aviation environment, with a flexible remote work option.

Qualifications

• 2-3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field.
• Strong relationship-building and customer service skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently and collaboratively.

Responsibilities

• Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America.
• Build and maintain strong customer relationships while delivering exceptional service.
• Proactively identify customer needs and coordinate solutions across internal teams.
• Investigate and resolve customer inquiries related to billing, service issues, pricing, and account support.
• Prepare and deliver customer, sales, and operational reporting.
• Analyze competitive pricing and market trends.
• Identify opportunities to improve customer satisfaction, retention, and account performance.
• Provide insights and recommendations that support business growth and customer success.
• Partner closely with Sales, Client Support, Bulk Operations, and FASST teams to support customer initiatives and account growth.
• Ensure customer setups, pricing requests, payment processes, and account maintenance activities are completed accurately and efficiently.
• Support projects that improve business processes and enhance the customer experience.
• Develop expertise across World Fuel's aviation products and services.
• Stay informed on industry trends, customer needs, and internal process updates.
• Serve as a resource for customers and internal stakeholders.

Skills

Relationship building

Customer service

Communication skills

Problem solving

Multi-tasking

Attention to detail

Team collaboration

Tools

Salesforce CRM

Tableau

Excel

Oracle

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Account Manager | FBO & Airport Solutions

Location: Webster, TX

About World Fuel

World Fuel is a global leader in aviation fuel, trip support, and aviation services, helping operators, flight departments, FBOs, and airports optimize their operations worldwide.

We're looking for an Account Manager to support our FBO & Airport Solutions team. This role serves as a key point of contact for customers, helping strengthen relationships, resolve issues, support business initiatives, and drive exceptional customer experiences across our aviation partner network.

This is an excellent opportunity for someone who enjoys relationship management, problem solving, customer support, data analysis, and collaborating across multiple teams in a fast-paced aviation environment.

What You'll Do

Account Management & Customer Support

• Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America.
• Build and maintain strong customer relationships while delivering exceptional service.
• Proactively identify customer needs and coordinate solutions across internal teams.
• Investigate and resolve customer inquiries related to billing, service issues, pricing, and account support.

Reporting & Business Analysis

• Prepare and deliver customer, sales, and operational reporting.
• Analyze competitive pricing and market trends.
• Identify opportunities to improve customer satisfaction, retention, and account performance.
• Provide insights and recommendations that support business growth and customer success.

Cross-Functional Collaboration

• Partner closely with Sales, Client Support, Bulk Operations, and FASST teams to support customer initiatives and account growth.
• Ensure customer setups, pricing requests, payment processes, and account maintenance activities are completed accurately and efficiently.
• Support projects that improve business processes and enhance the customer experience.

Product & Industry Knowledge

• Develop expertise across World Fuel's aviation products and services.
• Stay informed on industry trends, customer needs, and internal process updates.
• Serve as a resource for customers and internal stakeholders.

Required Qualifications

What We're Looking For

• 2-3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field.
• Strong relationship-building and customer service skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently and collaboratively.

Preferred Qualifications

• Aviation industry experience, particularly with FBOs, airports, flight operations, or aviation services.
• Experience supporting customer accounts or sales teams.
• Experience working with CRM systems and reporting tools.

Technical Skills

• Microsoft Office Suite, especially Excel and PowerPoint.
• Customer service and account management experience required.
• Salesforce CRM, Oracle, and Tableau experience preferred.
• Strong analytical and reporting capabilities.

Successful Candidates

What Makes Someone Successful in This Role

• Build trust and develop long-term customer relationships.
• Take ownership of customer issues and see them through to resolution.
• Thrive in a collaborative, customer-focused environment.
• Are naturally curious and seek opportunities to improve processes and outcomes.
• Enjoy balancing relationship management with analytical and operational responsibilities.
• Deliver a high level of professionalism while maintaining strong attention to detail.

Why Join World Fuel?

• Join a global leader in aviation fuel and aviation services.
• Work alongside experienced aviation professionals.
• Build meaningful relationships with FBOs, airports, and aviation operators.
• Gain exposure to sales, account management, operations, and commercial aviation.
• Enjoy a flexible remote work environment.
• Grow your career within a highly respected aviation organization.

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.