Specialist III, Sales Support

World Fuel Services; Kansas City (MO); Hybrid; USD 65,000 - 90,000; Full time

Job summary

World Fuel Services is seeking a field-based Retail Operations & Brand Performance Manager to elevate execution, brand compliance, and customer experience across our branded retail network in the Kansas City area. You will own the territory, coach independent dealers, and drive measurable improvements in store execution and brand readiness.

In this role you will influence without direct authority, manage multiple priorities, and travel within a 50-mile radius.

Qualifications

• 1–3 years in field-based retail, sales, customer support, or operations.
• Strong communication and relationship-building skills.
• Willingness to travel regularly within a 50-mile radius of your territory.
• Bachelor’s degree preferred; recent graduates encouraged to apply.
• Experience in energy, commercial, or industrial sectors is a plus.

Responsibilities

• Own retail execution across the territory, ensuring brand image, merchandising, and standards.
• Coach retailers on improvements to PMPS and brand compliance metrics.
• Build trusted dealer relationships and drive operational discipline.
• Execute business plans and roll out programs and promotions.

Skills

Strong communication

Relationship building

Independent work

Influence without authority

Travel readiness

Education

Bachelor’s degree

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Retail Operations & Brand Performance Manager (Field‑Based) Location: Kansas City, MO — Field‑based with regional travel Own the Territory. Elevate the Brand. Drive Retail Performance. World Fuel is looking for a Retail Operations & Brand Performance Manager to help elevate execution, consistency, and performance across our branded retail network. This is a field‑based role with real ownership of a defined territory, partnering directly with independent dealers to improve store execution, brand compliance, and customer experience. You will act as a trusted advisor and execution leader, working hands‑on with retail partners to drive measurable improvements—not just check boxes. If you enjoy being in the field, influencing outcomes, and seeing the direct impact of your work, this is an excellent opportunity to grow your career in retail operations, brand execution, or sales leadership.

What You’ll Do

Retail Execution & Brand Performance

• Own retail execution across your assigned territory, ensuring brand image, merchandising, and operational standards are consistently met.
• Conduct on‑site assessments and coach retailers on improvements to PMPS and brand compliance metrics.
• Proactively identify execution gaps and partner with dealers to drive improvement.

Dealer Partnership & Influence

• Build strong, trusted relationships with independent retail partners.
• Guide retailers on improving operational discipline, customer focus, and long‑term brand readiness.
• Champion available marketing, promotional, and branded credit card programs to support retailer success.

Business Implementation & Accountability

• Execute retail business plans and ensure on‑time implementation of programs and promotions.
• Support rollout of supplier initiatives and branded performance programs.
• Maintain strong performance evaluations from leadership and field management.

What You Bring

• 1–3 years of experience in a field‑based retail, sales, customer support, or operations role.
• Strong communication and relationship‑building skills.
• Comfortable working independently while managing multiple priorities.
• Proven ability to influence without direct authority.
• Willingness to travel regularly within a 50‑mile radius of your territory.

Preferred Qualifications

• Bachelor’s degree (recent graduates encouraged to apply).
• Experience in retail operations, territory management, or field support roles.
• Exposure to energy, commercial, or industrial sectors is a plus (not required).

Why Join World Fuel

• Directly influence retail performance and brand execution in your market.
• Enjoy autonomy, daily variety, and hands‑on ownership of your territory.
• Clear growth pathways into retail operations leadership, sales, or brand management.
• Competitive compensation with performance‑based upside.

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc. At World Fuel, our people 'Fuel Their Careers'. We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.