Customer Experience Coordinator - Soho

Brobston Group LLC; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Brobston Group LLC, Soho store, seeks a Customer Experience Coordinator to lead the guest journey. You will act as the store’s ambassador, delivering personalized service, supporting efficient operations, and driving clienteling-based sales.

Responsibilities include exceeding client expectations at every visit, maintaining a professional environment, mapping clienteling activities, and collaborating with leadership to address service issues while upholding the in-store experience.

Qualifications

• Experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a passion for relationships.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectations are exceeded at each visit using hospitality tools and clienteling practices
• Maintain a professional environment and ensure employees present professionally for each customer interaction
• Map and manage clienteling activities for each guest to maximize sales and satisfaction
• Ensure seamless efficiency and a positive atmosphere in the customer experience
• Partner with leadership and specialist teams to proactively address service issues
• Perform other duties as assigned by store leadership

Skills

Sales experience

Hospitality experience

Clienteling skills

Communication skills

Job description

Summary

As a Customer Experience Coordinator at the Soho store, you act as the store's lead ambassador and help deliver a highly personalized customer journey. You support efficient store operations, exemplary service, and clienteling activities to drive sales and shape the in-store experience.

Responsibilities

• Ensure client expectations are exceeded at each visit using hospitality tools and clienteling practices
• Maintain a professional environment and ensure employees present professionally for each customer interaction
• Map and manage clienteling activities for each guest to maximize sales and satisfaction
• Ensure seamless efficiency and a positive atmosphere in the customer experience
• Partner with leadership and specialist teams to proactively address service issues
• Perform other duties as assigned by store leadership

Requirements

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service and clienteling skills with a passion for building relationships
• Professional verbal and written communication skills
• Flexible availability, including evenings, weekends, and holidays