Soho Customer Experience Lead - Training, Travel & Perks

Suitsupply-; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Top-tier training program

Travel to other stores and abroad

Job summary

Suitsupply is hiring a Customer Experience Coordinator in our Soho location, New York City. You will be the store's lead ambassador, shaping the Radically Personal customer journey and supporting operations to maximize sales and brand integrity.

Responsibilities include ensuring superior client service, mapping clienteling for guests, and collaborating with leadership to address service issues. Previous sales/hospitality experience and strong communication are desired.

Qualifications

• Experience in sales, hospitality, or service.
• Excellent verbal and written communication.
• Strong client relationships and customer-focused mindset.

Responsibilities

• Exceed client expectations at every visit using hospitality tools.
• Ensure employees present professionally for each customer interaction.
• Map clienteling activities for each guest.
• Maintain a seamless, positive store atmosphere for the customer experience.
• Collaborate with leadership to proactively address service issues.
• Perform other duties as assigned by store leadership.

Skills

Customer service

Hospitality

Clienteling

Sales

Job description

Suitsupply is hiring a Customer Experience Coordinator in our Soho location, New York City. You will be the store's lead ambassador, shaping the Radically Personal customer journey and supporting operations to maximize sales and brand integrity.

Responsibilities include ensuring superior client service, mapping clienteling for guests, and collaborating with leadership to address service issues. Previous sales/hospitality experience and strong communication are desired.