Customer Experience Coordinator

Kowboy Fence Company; Nashville (TN); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Kowboy Fence Company is seeking a Customer Experience Coordinator to be the first voice customers hear. If you're organized, great on the phone, and enjoy making people feel taken care of, keep reading.

This family-owned company values respect, hard work, and accountability while expanding across the Southeast. You will answer calls and emails with warmth, schedule appointments, and manage CRM data in HubSpot.

Qualifications

• Strong communicator — clear, kind, and professional in every interaction.
• Highly organized with sharp attention to detail.
• Self-motivated and comfortable working independently.
• Experience with CRM tools (HubSpot a plus).
• Background in construction or home improvement is a bonus — not required.
• High school diploma required; bachelor's degree preferred.

Responsabilités

• Answer and manage incoming calls and emails with warmth and professionalism.
• Schedule appointments and keep our sales team's calendar running smoothly.
• Track leads and update records in HubSpot (our CRM).
• Follow up with customers and keep communication consistent from inquiry to project completion.
• Spot opportunities to improve our customer experience.

Connaissances

Strong communication

Organizational skills

Independent work

CRM experience

Formation

High school diploma

Bachelor's degree preferred

Outils

HubSpot CRM

Description du poste

We're hiring a Customer Experience Coordinator to be the first voice our customers hear. If you're organized, great on the phone, and love making people feel taken care of — keep reading.

Kowboy Fence Company is a family-owned business with locations across Nashville, Jackson, Knoxville, Huntsville, Birmingham, Louisville and growing fast. We specialize in residential and commercial fencing, and we pride ourselves on doing great work with people who actually care.

WHAT YOU'LL DO

• Answer and manage incoming calls and emails with warmth and professionalism
• Schedule appointments and keep our sales team's calendar running smoothly
• Track leads and update records in HubSpot (our CRM)
• Follow up with customers and keep communication consistent from inquiry to project completion
• Spot opportunities to improve our customer experience

WHAT WE'RE LOOKING FOR

• Strong communicator — clear, kind, and professional in every interaction
• Highly organized with sharp attention to detail
• Self-motivated and comfortable working independently
• Experience with CRM tools (HubSpot a plus)
• Background in construction or home improvement is a bonus — not required
• High school diploma required; bachelor's degree preferred

WHY KOWBOY? We're not a big corporation. We're a team that has each other's backs, takes the work seriously, and knows how to have fun doing it. You'll have real ownership over your role, a voice in how we improve, and genuine opportunities to grow with a company that's expanding across the Southeast.

Our values: respect, hard work, accountability, fun