Customer Experience Concierge — Grow Client Relationships

Huntington Bancshares, Inc.

Grand Blanc (MI)

On-site

USD 35,000 - 55,000

Full time

2 days ago

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Job summary

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk‑in customers as a financial concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and services, processing transactions accurately, and balancing daily while delivering exemplary service.

The role emphasizes proactive relationship growth, education on deposit products, and adherence to bank policies in a dynamic branch environment.

Qualifications

1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.