Customer Experience Concierge - Chief Customer Advocate

AutomotoSocial Group; Highland (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Victory Automotive Group in the United States seeks a Service Concierge to be the Chief Customer Care Advocate, guiding customers through the experience before, during, and after visits. You will coordinate follow-ups, adjust transactions when needed, and liaise with managers to ensure top-tier service and retention.

Experience in a large-volume dealership and supervisory exposure is preferred; strong sales aptitude and excellent communication are essential.

Qualifications

• Experience in a large-volume dealership.
• Some supervisory or management experience.
• Strong sales aptitude, excellent communication and interpersonal skills.

Responsibilities

• Manages customer experience and ensures highest level of satisfaction.
• Maintains strong communication with customers to prevent problems during and after a sale or service.
• Maintains a solid follow-up system to encourage repeat and referral business.
• Develops action plans to rectify problems and acts as a bridge between customers and departments.
• Attends department meetings and shares feedback on customer experience.
• Provides back-up support to ensure seamless customer experience.
• Performs other duties as assigned.

Skills

Sales aptitude

Communication

Interpersonal skills

Supervisory experience

Job description

Victory Automotive Group in the United States seeks a Service Concierge to be the Chief Customer Care Advocate, guiding customers through the experience before, during, and after visits. You will coordinate follow-ups, adjust transactions when needed, and liaise with managers to ensure top-tier service and retention.

Experience in a large-volume dealership and supervisory exposure is preferred; strong sales aptitude and excellent communication are essential.