Customer Experience & Community Growth Lead

OM Internships; Arlington (VA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Paid time off policy details available upon request.

Job summary

OM Internships is seeking a dedicated Customer Experience Manager for our Arlington, VA location. This energetic leader will oversee daily operations, ensuring high-quality guest experiences while managing local outreach to drive bookings and revenue. The ideal candidate possesses strong customer service skills and is flexible enough to work evenings and weekends.

The position offers an engaging environment emphasizing teamwork and opportunities for creativity and growth.

Qualifications

• Experience in customer service, hospitality, entertainment, operations, or similar guest-facing role.
• Ability to work in a fast-paced, interactive environment.
• Flexible availability, including evenings and weekends.

Responsibilities

• Oversee daily operations to ensure high-quality guest experience.
• Drive bookings and revenue through local outreach and partnerships.
• Manage staff schedules and support team members during live experiences.

Skills

Customer service experience

Strong leadership skills

Communication skills

Relationship-building skills

Problem-solving under pressure

Job description

OM Internships is seeking a dedicated Customer Experience Manager for our Arlington, VA location. This energetic leader will oversee daily operations, ensuring high-quality guest experiences while managing local outreach to drive bookings and revenue. The ideal candidate possesses strong customer service skills and is flexible enough to work evenings and weekends.

The position offers an engaging environment emphasizing teamwork and opportunities for creativity and growth.