Campus Experience Leader & Guest Experience Architect

Virginia Academy; Ashburn (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Community Church in Virginia is seeking a Campus Experience Director to lead the weekend experience, develop teams, and build scalable systems that reflect our mission to love people as God loves us.

This role partners with Programming, Ops, NextGen, and Ministry staff to recruit volunteers, coach leaders, and ensure hospitality, safety, and excellence across all campus environments. You will shape strategy, drive training, and measure outcomes to keep weekends strong.

Qualifications

• 5 years of relevant ministry experience.
• Demonstrated ability to recruit, develop, and lead volunteer teams.
• Strong verbal, written, and interpersonal communication skills.
• Experience leading teams through change and organizational growth.
• Ability to prioritize, organize, and lead multiple projects simultaneously.

Responsibilities

• Provide strategic leadership for Campus Experience coordinators and team leaders while equipping hundreds of volunteers to create exceptional weekend experiences.
• Build and sustain healthy leadership structures by recruiting, developing, coaching, and empowering coordinators, team leads, and team members.
• Use the Leadership Playbook to coach leaders, evaluate performance, and identify future leaders through Community Church’s leadership pathway.
• Carry the mission and vision for success in your department, connecting the dots on why we do what we do.
• Attend monthly Team Nights (10) and oversee training breakouts for team development.
• Attend staff, ministry, and 1:1 meetings with your direct report for communication, development, collaboration, and synergy.
• Set, measure, and accomplish SMART goals aligned with Community Church’s goals.
• Conduct regular weekend evaluations and identify opportunities to improve the guest experience.
• Provide direct leadership for all assigned Campus Experience Ministries, including Parking, Hospitality (including Team O Central), Hosts, Safety & Security, and other guest-facing environments.
• Champion a culture of hospitality, where every guest feels seen, valued, and encouraged to take a meaningful next step toward Jesus.

Skills

Leadership

Volunteer recruitment

Team leadership

Strategic planning

Guest experience

Collaboration

Change management

Communication

Education

Graduate degree

Bachelor’s degree

Job description

Community Church in Virginia is seeking a Campus Experience Director to lead the weekend experience, develop teams, and build scalable systems that reflect our mission to love people as God loves us.

This role partners with Programming, Ops, NextGen, and Ministry staff to recruit volunteers, coach leaders, and ensure hospitality, safety, and excellence across all campus environments. You will shape strategy, drive training, and measure outcomes to keep weekends strong.