Customer Experience Manager

OM Internships; Arlington (VA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Paid time off policy details available upon request.

Job summary

OM Internships is seeking a dedicated Customer Experience Manager for our Arlington, VA location. This energetic leader will oversee daily operations, ensuring high-quality guest experiences while managing local outreach to drive bookings and revenue. The ideal candidate possesses strong customer service skills and is flexible enough to work evenings and weekends.

The position offers an engaging environment emphasizing teamwork and opportunities for creativity and growth.

Qualifications

• Experience in customer service, hospitality, entertainment, operations, or similar guest-facing role.
• Ability to work in a fast-paced, interactive environment.
• Flexible availability, including evenings and weekends.

Responsibilities

• Oversee daily operations to ensure high-quality guest experience.
• Drive bookings and revenue through local outreach and partnerships.
• Manage staff schedules and support team members during live experiences.

Skills

Customer service experience

Strong leadership skills

Communication skills

Relationship-building skills

Problem-solving under pressure

Job description

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.

We offer a dynamic, hands‑on environment that fosters teamwork, creativity, and growth opportunities.

Responsibilities

• Oversee daily operations to ensure a smooth, safe, and high‑quality guest experience
• Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
• Manage staff schedules and support team members during live guest experiences, including stepping in when needed
• Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
• Build community relationships, support basic marketing/social media efforts, and track key performance metrics
• Maintain strong leadership on‑site, ensuring smooth operations and consistent team performance

Qualifications

• Experience in customer service, hospitality, entertainment, operations, or a similar guest‑fac‑ing role
• Strong leadership, communication, and relationship‑building skills
• Ability to work in a fast‑paced, interactive environment and solve problems under pressure
• Comfortable supporting marketing, outreach, and community engagement efforts
• Flexible availability, including evenings and weekends

Pay

• Starting at $55,000 annually

PTO

Paid time off policy details available upon request.