Customer Experience Coach — Paid Training & Certification

Serenity Healthcare; Mesa (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

Paid holidays

Paid training

Certification

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through a structured program that helps build positive habits, stay motivated, and progress toward personal goals. This role emphasizes a supportive, encouraging environment and requires 2+ years of professional experience in any field.

You'll work directly with participants during scheduled sessions, providing one-on-one support, utilizing training tools, and helping them stay engaged.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with the team.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Punctuality

Feedback oriented

US work authorization

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through a structured program that helps build positive habits, stay motivated, and progress toward personal goals. This role emphasizes a supportive, encouraging environment and requires 2+ years of professional experience in any field.

You'll work directly with participants during scheduled sessions, providing one-on-one support, utilizing training tools, and helping them stay engaged.