Customer Experience Coach - Growth & Impact

Serenity Healthcare; Morrison (CO); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid training

Growth opportunities

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that build positive habits and motivation. The role welcomes people from customer service, hospitality, retail, education, or caregiving backgrounds, with no specialized industry experience required.

Full paid training is provided. As a Customer Experience Coach, you will work with individuals throughout their sessions, ensuring a welcoming, organized, and encouraging environment while supporting

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Customer service

Communication

Interpersonal skills

Authorized work US

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that build positive habits and motivation. The role welcomes people from customer service, hospitality, retail, education, or caregiving backgrounds, with no specialized industry experience required.

Full paid training is provided. As a Customer Experience Coach, you will work with individuals throughout their sessions, ensuring a welcoming, organized, and encouraging environment while supporting