Customer Experience Center Manager

IWG plc; Town of Norway (WI); Hybrid; USD 48,000 - 72,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead a center with autonomy and resources to run it as a business. You will manage all on-site activities, solve challenges, give tours to prospects, and upsell to customers while ensuring exceptionally high service levels that turn customers into brand ambassadors.

The role emphasizes ownership, resilience, and a passion for delivering world-class customer experiences within a growing global organisation.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Strong customer-focused mindset with a passion for service.
• Ability to upsell and build client relationships.
• Problem-solving, resilience and ownership in daily operations.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc is seeking a Customer Services Manager to lead a center with autonomy and resources to run it as a business. You will manage all on-site activities, solve challenges, give tours to prospects, and upsell to customers while ensuring exceptionally high service levels that turn customers into brand ambassadors.

The role emphasizes ownership, resilience, and a passion for delivering world-class customer experiences within a growing global organisation.