Customer Experience Cashier

Floor & Decor Holdings Inc.; Norco (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a Cashier (Customer Service Associate) in Norco, California. You will greet customers, assist with purchases, process at checkout, and help with returns while maintaining Floor & Decor’s service standards.

The role emphasizes friendly, honest, and enthusiastic service, with potential travel to other stores for support. Both full-time and part-time positions are available in a warehouse-influenced environment.

Qualifications

• Greeting customers in a helpful and courteous manner.
• Ability to connect with customers, discuss projects, and recommend products.
• Strong customer service mindset with accountability and honesty.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Process customers at checkout using the POS system.
• Process refunds and exchanges per guidelines.
• Open/close registers and handle cash procedures.
• Answer phone per guidelines.
• Stock and display merchandise as required.

Skills

Friendly and enthusiastic

Customer service experience

Basic math skills

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Cashier (Customer Service Associate) in Norco, California. You will greet customers, assist with purchases, process at checkout, and help with returns while maintaining Floor & Decor’s service standards.

The role emphasizes friendly, honest, and enthusiastic service, with potential travel to other stores for support. Both full-time and part-time positions are available in a warehouse-influenced environment.