Customer Experience Cashier

Floor & Decor Holdings Inc.; Allentown, Whitehall (Lehigh County, Lehigh County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical insurance

Job summary

Floor & Decor Holdings Inc. is seeking a Cashier (Customer Service Associate) to be the first and last interaction with customers. You will greet customers, assist with purchases, process payments at the POS, and handle returns with accuracy.

This role offers both Full-Time and Part-Time positions. The job emphasizes friendly service, product knowledge, and adherence to safety and company policies in a fast-paced retail environment.

Qualifications

• Must be 18 years or older
• Knowledge of basic math skills
• Customer service experience
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, discuss projects, recommend products, and excite purchases.
• Provide above and beyond customer service and exceed expectations.
• Demonstrate compliance with safety processes.
• Process customers at checkout using the POS system.
• Handle refunds and exchanges per guidelines.
• Open and close registers.
• Follow cash handling procedures.
• Answer the phone per guidelines.
• Stock, tag and display merchandise as required.

Skills

Customer service

POS system

Cash handling

Communication

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Cashier (Customer Service Associate) to be the first and last interaction with customers. You will greet customers, assist with purchases, process payments at the POS, and handle returns with accuracy.

This role offers both Full-Time and Part-Time positions. The job emphasizes friendly service, product knowledge, and adherence to safety and company policies in a fast-paced retail environment.