Customer Experience Cashier - Fast-Paced Retail

Floor & Decor; Fountain Valley (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays plus a personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. in Fountain Valley, CA is seeking a Cashier (Customer Service Associate) to greet customers, assist with purchases, handle returns, and ensure a positive shopping experience at the checkout.

This role requires basic math, prior customer service experience, and flexibility to assist across stores if needed. We offer both full-time and part-time options with competitive pay and benefits.

Qualifications

• Must be 18 years or older
• Knowledge of basic math skills
• Customer service experience
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Job description

Floor & Decor Holdings Inc. in Fountain Valley, CA is seeking a Cashier (Customer Service Associate) to greet customers, assist with purchases, handle returns, and ensure a positive shopping experience at the checkout.

This role requires basic math, prior customer service experience, and flexibility to assist across stores if needed. We offer both full-time and part-time options with competitive pay and benefits.