Customer Care Agent

Vital Holdings LLC; Milwaukee (WI); Sur place; USD 26 000 - 28 000; Plein temps

Résumé du poste

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide service information, and resolve complaints. The role requires strong communication, basic data entry, and a customer-first mindset.

You will handle calls, emails, and paperwork, contribute to filing and record-keeping, and support monthly tasks and special projects as needed. The position emphasizes teamwork with management and cross-functional staff to ensure timely and accurate service delivery.

Qualifications

• Must have at least 1 year of experience in a customer service capacity.
• English language and grammar proficiency.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment and perform typing with high accuracy (45–55 wpm).
• Must have proven customer support experience and know 10-key by touch.

Responsabilités

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming calls, faxes, and emails; respond to customer requests.
• Identify customer needs to achieve satisfaction and resolve complaints.
• Go the extra mile to engage customers and ensure resolution.
• Enter data accurately for accounts and maintain filing procedures.
• Manage monthly file storage and support special projects as needed.

Connaissances

Team player

Computer knowledge

Customer service

Multi-tasking

Time management

Flexibility

Strong communication

Description du poste

Description

Title: Customer Care Agent

Pay: $19.00-$20.00

Reports To: Customer Care Manager

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.

Essential Functions:

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of
• Operations or as needs arise.

Requirements

Competencies:

• Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
• Must have some computer knowledge.
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to multi-task, prioritize and manage time effectively.
• Flexible, spontaneous, and able to deal with the unexpected.

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements:

• One (1) years’ experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.