Customer Experience Captain

Bloomingdale's Inc.; Charlotte (NC); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Career development

Volunteer opportunities

Tuition reimbursement

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's Inc. is seeking a Selling and Support Captain to lead with customer-first service, merchandising expertise, and promotional selling. You will be a role model for colleagues and drive omni-channel initiatives under People Leader supervision.

Full-time retail position with flexible hours, opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager, and comprehensive store benefits.

Qualifications

• 1–2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Strong communication and customer service skills.

Responsibilities

• Fulfill customer orders and merchandise products on the selling floor.
• Lead colleagues in executing assigned tasks and promotions.
• Provide fast feedback to enhance every customer experience.
• Ensure high-level customer service through problem-solving and resolutions.
• Promote Macy's mobile app to improve customer engagement.
• Collaborate with People Leaders to plan store activities.
• Assist in opening/closing procedures and cash handling.
• Uphold merchandise standards and educate on POS tech.

Skills

Customer service

Merchandising

Leadership

Communication

Flexibility

Attention to detail

Education

High school diploma or equivalent

Tools

Point of Sale (POS) technology

RF equipment

Cash register

Job description

Macy's Inc. is seeking a Selling and Support Captain to lead with customer-first service, merchandising expertise, and promotional selling. You will be a role model for colleagues and drive omni-channel initiatives under People Leader supervision.

Full-time retail position with flexible hours, opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager, and comprehensive store benefits.