Customer Experience Banker: Sales & Digital Banking

M&T Bank Corporation; Wayne (NJ); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation is seeking a Teller for Wayne, New Jersey. This role focuses on exceptional customer service, educating clients on consumer and business banking solutions, and driving sales while promoting digital tools.

The successful candidate will manage walk-ins, appointments, and account needs with a customer-centric approach. Responsibilities include applying the bank’s sales process, resolving issues, maintaining records, and adhering to AML/KYC procedures.

Qualifications

• High school diploma or GED with a minimum of 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills and strong interpersonal skills.
• Ability to interact with a range of customers (consumer to small business).
• Ability to handle difficult customer conversations with professionalism.
• Well-organized with proven time management and prioritization abilities.
• Ability to work under critical time constraints in a team environment.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions; make recommendations based on customer needs.
• Engage customers to bank with us and promote digital capabilities in interactions.
• Explain loan application criteria and complete servicing tasks for consumer and business banking relationships.
• Follow sales process and provide customer-focused guidance to meet needs.
• Proactively reach out to retain and expand banking relationships.
• Adhere to customer service standards and deliver a differentiated experience.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Conflict resolution

Organizational skills

Time management

Prioritization

Teamwork under time constraints

Tech literacy (internet)

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Teller for Wayne, New Jersey. This role focuses on exceptional customer service, educating clients on consumer and business banking solutions, and driving sales while promoting digital tools.

The successful candidate will manage walk-ins, appointments, and account needs with a customer-centric approach. Responsibilities include applying the bank’s sales process, resolving issues, maintaining records, and adhering to AML/KYC procedures.