Customer Experience Banker - Remote/Hybrid Growth Concierge

Huntington National Bank; Ohio; On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, aiming to retain and grow consumer and business relationships through proactive needs identification and product recommendations.

The role emphasizes accurate transaction handling, daily balance responsibilities, and delivering exemplary service in a branch setting, with opportunities for referral and cross-sell through a disciplined process.

Qualifications

• 1 year or more in customer service
• Banking, financial services experience preferred
• Comfort with banking technology (mobile/online)

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Proactively identify opportunities to grow relationships and referrals.
• Refer customers to other areas to deepen relationships.
• Adhere to policies and procedures.
• Demonstrate sales, service, and communication skills.

Skills

Customer service

Sales ability

Relationship management

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, aiming to retain and grow consumer and business relationships through proactive needs identification and product recommendations.

The role emphasizes accurate transaction handling, daily balance responsibilities, and delivering exemplary service in a branch setting, with opportunities for referral and cross-sell through a disciplined process.