Financial Concierge & Customer Growth Banker (Remote)

The Huntington National Bank; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, balancing daily transactions and delivering exemplary service.

You will retain and grow consumer and business relationships, proactively identifying financial goals, and recommending the right deposit and other banking products and services. The role emphasizes teamwork, compliance, and customer-centric solutions.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales skills

Relationship management

Communication skills

Problem solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking familiarity

Online banking familiarity

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, balancing daily transactions and delivering exemplary service.

You will retain and grow consumer and business relationships, proactively identifying financial goals, and recommending the right deposit and other banking products and services. The role emphasizes teamwork, compliance, and customer-centric solutions.