Customer Experience Banker: Relationship Growth & Deposits

Huntington Bancshares, Inc.; Bexley (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a concierge banker to service walk-in customers and help retain and grow consumer and business relationships by identifying financial goals and needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on deposit products and referring them to other areas of the bank.

Qualifications

• 1 year customer service in banking, financial services or goal driven retail sales.
• High School Diploma
• OR Bachelor’s Degree
• Comfort with technology such as mobile services and online banking services is a plus

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma

Bachelor’s Degree

Tools

Online banking

Mobile banking

Job description

Huntington Bancshares, Inc. is seeking a concierge banker to service walk-in customers and help retain and grow consumer and business relationships by identifying financial goals and needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on deposit products and referring them to other areas of the bank.