Customer Experience Banker (In-Branch)

Fairygodboss; Woburn (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality and help clients achieve their financial goals using the latest banking solutions and fintech tools.

The role emphasizes delivering exceptional client experiences, building trusted relationships, and guiding customers through accounts and services across the branch, with a focus on listening, empathy, and teamwork to support branch success.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance and new accounts while complying with policies.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, empathizing, and sharing product knowledge.
• Perform branch operations and cash handling in line with bank procedures.

Skills

Client service

Relationship building

Effective communication

Attention to detail

Team collaboration

Tech literacy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality and help clients achieve their financial goals using the latest banking solutions and fintech tools.

The role emphasizes delivering exceptional client experiences, building trusted relationships, and guiding customers through accounts and services across the branch, with a focus on listening, empathy, and teamwork to support branch success.