Customer Experience Banker: Grow Relationships & Banking Solutions

Huntington National Bank; Spring Lake (MI); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other banking products, and processing transactions accurately while balancing daily work.

The role emphasizes exceptional service, cross-selling, and regulatory compliance.

Qualifications

• Minimum 1 year of customer service experience or military service in an admin-related role, or a Bachelor's Degree.
• Preferred experience in banking, financial services, or goal-driven retail sales.
• Comfort with technology including mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, relationship management and presentation skills.

Skills

Customer service

Sales experience

Relationship management

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other banking products, and processing transactions accurately while balancing daily work.

The role emphasizes exceptional service, cross-selling, and regulatory compliance.