Customer Experience Banker: Grow Relationships

0101 The Huntington National Bank

Toledo (OH)

Hybrid

USD 36,000 - 54,000

Full time

4 days ago

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Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a financial concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit and banking products, and processing transactions with accuracy and care.

You will educate customers on products, pursue referrals, and uphold security and regulatory policies while delivering exemplary service.

Qualifications

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred: 1 year or more in customer service in banking, financial services or goal-driven retail sales.
Preferred: cash handling skills and comfort with technology such as mobile and online banking.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.