Customer Experience Banker - Flexible, Remote-Eligible

Huntington Bancshares, Inc.; Huntsville (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending banking products, while handling transactions accurately and balancing daily outgoings.

The role emphasizes customer service, proactive sales, and cross-functional referrals, with adherence to policies and secure handling of funds in an office setting.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through disciplined sales process, new customer follow-up, outbound calling, and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales skills

Communication

Presentation

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending banking products, while handling transactions accurately and balancing daily outgoings.

The role emphasizes customer service, proactive sales, and cross-functional referrals, with adherence to policies and secure handling of funds in an office setting.