Customer Experience Banker - Financial Concierge

0101 The Huntington National Bank; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers and to retain and grow consumer and business relationships. The role emphasizes delivering exceptional service while proactively identifying financial goals and cross-selling appropriate deposit products.

Responsibilities include handling transactions accurately, educating customers on products, and referring to other bank areas to strengthen customer partnerships.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process and referrals.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Communication

Banking knowledge

Education

High School Diploma or GED + 1 year of service

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers and to retain and grow consumer and business relationships. The role emphasizes delivering exceptional service while proactively identifying financial goals and cross-selling appropriate deposit products.

Responsibilities include handling transactions accurately, educating customers on products, and referring to other bank areas to strengthen customer partnerships.