Branch Concierge & Digital Experience Lead

capitalone; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Matching 401(k)

Paid Time Off

Education Assistance

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador in Bronx, NY, to provide hospitality-driven service and guide customers through digital banking tools. You will balance high-volume cash handling with a warm, human-centric approach, helping clients reach their financial goals.

You will educate customers on mobile banking, security features, and convenient digital options while maintaining a welcoming atmosphere and strong team collaboration.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: perform high-volume cash transactions with 100% accuracy and uphold security standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: actively listen to uncover goals and match them with digital tools or banking solutions.
• The Hospitality Lead: greet customers, ensure a warm, human-centric experience in a fast-moving environment.

Skills

Hospitality

Tech Fluency

Precision & Detail

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Associate's degree

Job description

Capital One is seeking a Branch Ambassador in Bronx, NY, to provide hospitality-driven service and guide customers through digital banking tools. You will balance high-volume cash handling with a warm, human-centric approach, helping clients reach their financial goals.

You will educate customers on mobile banking, security features, and convenient digital options while maintaining a welcoming atmosphere and strong team collaboration.