Customer Experience Banker

PNC; Thurmont (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

401(k) match

Dependent care

Backup care

Education assistance

Wellness program

Job summary

PNC in Thurmont, MD is seeking a Client Experience Associate to deliver a personal banking experience at our in‑office branch. You will help customers with their financial needs, educate them on available options, and identify banking opportunities during interactions.

No degree is required; most candidates have related experience. You will engage customers in lobby sessions, refer opportunities to branch staff, and support sales through a defined process while maintaining accurate branch

Qualifications

• No degree required; related experience acceptable.
• In-office role based in Thurmont, MD.
• Sponsorship not provided for visas.

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives.
• Identifies banking opportunities and makes referrals.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems.
• Supports proactive sales conversations through a defined process and service-to-sales approach.
• Maintains efficient and accurate branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Thurmont, MD is seeking a Client Experience Associate to deliver a personal banking experience at our in‑office branch. You will help customers with their financial needs, educate them on available options, and identify banking opportunities during interactions.

No degree is required; most candidates have related experience. You will engage customers in lobby sessions, refer opportunities to branch staff, and support sales through a defined process while maintaining accurate branch