Client Experience & Banking Concierge

PNC; Maryland; On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

PNC is hiring a Client Experience Associate in Abingdon, MD. The role focuses on delivering a distinct customer experience, educating customers on financial options, and growing loyalty through proactive engagement.

You will work with branch staff to identify opportunities and guide customers through services using available tools. Qualifications show that no degree is required, typically under one year of related experience.

Qualifications

• No university/college degree required; related experience or education may be considered.
• Typical requirements: <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through conversations with customers and referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems and ensures timely operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate in Abingdon, MD. The role focuses on delivering a distinct customer experience, educating customers on financial options, and growing loyalty through proactive engagement.

You will work with branch staff to identify opportunities and guide customers through services using available tools. Qualifications show that no degree is required, typically under one year of related experience.