Customer Experience Banker

Blackhawk Bank & Trust; Colona (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Blackhawk Bank & Trust is seeking dedicated tellers and customer service specialists to educate customers on bank products, open and maintain accounts, and process transactions accurately. The role emphasizes cross-selling opportunities, adherence to policies, and daily cash handling with strong attention to integrity and service quality.

Ideal candidates will have a high school diploma, prior customer service experience, and proficiency with banking software.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service-related field preferred.

Responsibilities

• Educate customers on bank products and services and refer to partners.
• Process teller transactions accurately and efficiently.
• Assist customers with opening and maintaining deposit accounts.
• Balance cash drawers and reconcile transactions daily.
• Monitor for suspicious activity and report as required.
• Provide operational leadership in the absence of the Branch Manager.

Skills

Customer service

Multitasking

Communication skills

Relationship building

Problem solving

Discretion with confidential info

Computer proficiency

Banking software

Education

High school diploma or equivalent

Tools

Banking software

Computers

Job description

Blackhawk Bank & Trust is seeking dedicated tellers and customer service specialists to educate customers on bank products, open and maintain accounts, and process transactions accurately. The role emphasizes cross-selling opportunities, adherence to policies, and daily cash handling with strong attention to integrity and service quality.

Ideal candidates will have a high school diploma, prior customer service experience, and proficiency with banking software.