Banking Customer Service & Branch Operations Specialist

Blackhawk Bank; Colona (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Life insurance

Medical insurance

Profit-sharing retirement plan

Job summary

Blackhawk Bank & Trust in Colona, IL is seeking a Full-Time, non-exempt Teller to educate customers on bank products, process teller transactions, and manage deposit accounts at our Colona location.

Responsibilities include balancing drawers, cross-selling, and assisting with branch opening/closing while upholding bank policies. Requires a high school diploma and customer service experience; candidate must handle confidential information with discretion.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service-related field is preferred.
• Strong diligence and problem-solving skills.
• Ability to multi-task and prioritize tasks effectively.
• Excellent customer service skills with a focus on customer satisfaction.
• Ability to build and maintain positive relationships with customers and colleagues.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in using computers and banking software.
• Must be able to manage confidential information with discretion.

Responsibilities

• Educate customers on bank products and services, identify financial needs, recommend appropriate solutions, and refer customers to bank partners when specialized assistance is needed.
• Process teller transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, and issuance of monetary instruments, in accordance with bank policies and procedures.
• Assist customers with opening, maintaining, and closing a variety of consumer and business deposit accounts, including checking, savings, certificates of deposit, money market, and other account types.
• Identify opportunities to deepen customer relationships through cross-selling and referrals that align with customer goals and needs.
• Balance cash drawers and reconcile transactions daily, ensuring accuracy of cash, scanner reports, and operational records.
• Monitor for suspicious or unusual activity and report concerns promptly in accordance with applicable regulations and bank procedures.
• Maintain complete and accurate records, documentation, and reports to support audits, account maintenance, operational reviews, and compliance requirements.
• Assist with branch opening and closing procedures, including facility security, cash preparation, system readiness, and completion of required documentation.
• Perform authorized overrides and approvals within assigned authority levels and in compliance with bank policies.
• Assist with vault operations, cash recyclers, ITMs, cash ordering, branch cash levels, monetary instrument inventories, gift card inventories, and related controls.
• Serve as a resource for teller staff by answering procedural questions, assisting with complex transactions, and promoting service and operational standards.
• Provide operational leadership and support in the absence of the Branch Manager or Assistant Branch Manager to ensure continuity of branch operations and adherence to policies and procedures.
• Support compliance with bank policies, procedures, security requirements, and internal controls through daily operational oversight.
• Assist with account maintenance, customer follow-up, trust documentation processing, and other administrative functions related to customer relationships and branch operations.
• All other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Discretion

Banking software

Education

High school diploma

Tools

Banking software

Job description

Blackhawk Bank & Trust in Colona, IL is seeking a Full-Time, non-exempt Teller to educate customers on bank products, process teller transactions, and manage deposit accounts at our Colona location.

Responsibilities include balancing drawers, cross-selling, and assisting with branch opening/closing while upholding bank policies. Requires a high school diploma and customer service experience; candidate must handle confidential information with discretion.