Customer Service Representative/3rd Teller

Blackhawk Bank & Trust; Colona (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Blackhawk Bank & Trust is seeking dedicated tellers and customer service specialists to educate customers on bank products, open and maintain accounts, and process transactions accurately. The role emphasizes cross-selling opportunities, adherence to policies, and daily cash handling with strong attention to integrity and service quality.

Ideal candidates will have a high school diploma, prior customer service experience, and proficiency with banking software.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service-related field preferred.

Responsibilities

• Educate customers on bank products and services and refer to partners.
• Process teller transactions accurately and efficiently.
• Assist customers with opening and maintaining deposit accounts.
• Balance cash drawers and reconcile transactions daily.
• Monitor for suspicious activity and report as required.
• Provide operational leadership in the absence of the Branch Manager.

Skills

Customer service

Multitasking

Communication skills

Relationship building

Problem solving

Discretion with confidential info

Computer proficiency

Banking software

Education

High school diploma or equivalent

Tools

Banking software

Computers

Job description

• Educate customers on bank products and services, identify financial needs, recommend appropriate solutions, and refer customers to bank partners when specialized assistance is needed.
• Process teller transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, and issuance of monetary instruments, in accordance with bank policies and procedures.
• Assist customers with opening, maintaining, and closing a variety of consumer and business deposit accounts, including checking, savings, certificates of deposit, money market, and other account types.
• Identify opportunities to deepen customer relationships through cross-selling and referrals that align with customer goals and needs.
• Balance cash drawers and reconcile transactions daily, ensuring accuracy of cash, scanner reports, and operational records.
• Monitor for suspicious or unusual activity and report concerns promptly in accordance with applicable regulations and bank procedures.
• Maintain complete and accurate records, documentation, and reports to support audits, account maintenance, operational reviews, and compliance requirements.
• Assist with branch opening and closing procedures, including facility security, cash preparation, system readiness, and completion of required documentation.
• Perform authorized overrides and approvals within assigned authority levels and in compliance with bank policies.
• Assist with vault operations, cash recyclers, ITMs, cash ordering, branch cash levels, monetary instrument inventories, gift card inventories, and related controls.
• Serve as a resource for teller staff by answering procedural questions, assisting with complex transactions, and promoting service and operational standards.
• Provide operational leadership and support in the absence of the Branch Manager or Assistant Branch Manager to ensure continuity of branch operations and adherence to policies and procedures.
• Support compliance with bank policies, procedures, security requirements, and internal controls through daily operational oversight.
• Assist with account maintenance, customer follow-up, trust documentation processing, and other administrative functions related to customer relationships and branch operations.
• All other duties as assigned.

Brief Description

• Educate customers on bank products and services, identify financial needs, recommend appropriate solutions, and refer customers to bank partners when specialized assistance is needed.
• Process teller transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, and issuance of monetary instruments, in accordance with bank policies and procedures.
• Assist customers with opening, maintaining, and closing a variety of consumer and business deposit accounts, including checking, savings, certificates of deposit, money market, and other account types.
• Identify opportunities to deepen customer relationships through cross-selling and referrals that align with customer goals and needs.
• Balance cash drawers and reconcile transactions daily, ensuring accuracy of cash, scanner reports, and operational records.
• Monitor for suspicious or unusual activity and report concerns promptly in accordance with applicable regulations and bank procedures.
• Maintain complete and accurate records, documentation, and reports to support audits, account maintenance, operational reviews, and compliance requirements.
• Assist with branch opening and closing procedures, including facility security, cash preparation, and system readiness.
• Perform authorized overrides and approvals within assigned authority levels and in compliance with bank policies.
• Assist with vault operations, cash recyclers, ITMs, cash ordering, branch cash levels, monetary instrument inventories, gift card inventories, and related controls.
• Serve as a resource for teller staff by answering procedural questions, assisting with complex transactions, and promoting service and operational standards.
• Provide operational leadership and support in the absence of the Branch Manager or Assistant Branch Manager to ensure continuity of branch operations and adherence to policies and procedures.
• Support compliance with bank policies, procedures, security requirements, and internal controls through daily operational oversight.
• Assist with account maintenance, customer follow-up, trust documentation processing, and other administrative functions related to customer relationships and branch operations.
• All other duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience in a customer service‑related field is preferred.

Required Skills

• Strong diligence and problem‑solving skills.
• Ability to multi‑task and prioritize tasks effectively.
• Excellent customer service skills with a focus on customer satisfaction.
• Ability to build and maintain positive relationships with customers and colleagues.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in using computers and banking software.
• Must be able to manage confidential information with discretion.

Summary

Blackhawk Bank & Trust is a locally owned financial institution with 17 Quad City area locations. If you are looking to join a bank with deep roots in the Quad Cities, this is the opportunity for you! With assets over 2 billion, we are confident we can provide you an environment of great opportunities to succeed. We offer a competitive wage & benefit package that includes, paid vacation, paid holidays, life insurance, medical insurance, and a generous profit‑sharing retirement plan.

EOE/Minorities/Females/Vet/Disability