Insurance Service Specialist I- Auto

Virginia Farm Bureau Mutual Insurance; Richmond (VA); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

401K plan

Paid Time Off

Training and continuing education

Job summary

Virginia Farm Bureau Mutual Insurance is seeking an Insurance Service Specialist I for the Underwriting and Policy Services department in Richmond, VA. The role is full-time with a hybrid schedule (office 2 days, work-from-home 3 days after training).

Primary duties include handling inbound/outbound calls, processing policy transactions, and researching requests to support an excellent customer experience. A high school diploma and strong data-entry skills are required.

Qualifications

• Excellent oral and written communication skills.
• Proven math and problem solving skills.
• Proficient in Microsoft Office suite.
• Proven ability to work effectively in a team environment.
• Excellent organizational skills and attention to detail.
• Ability to handle telephones independently (not signed on with another operator).
• Volume of work processed meets or exceeds standards.

Responsibilities

• Respond with high level of customer service to telephone inquiries and requests.
• Enter premium transactions associated with statistical data into computer system.
• Communicate with agents, policyholders, and home office employees to secure information needed to perform policy transactions.
• Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.

Skills

Excellent verbal and written коммуника

Education

High school diploma or equivalent

P&C license within 3 months

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Insurance Service Specialist I- Auto

Underwriting Policy Services Full Time Richmond, VA, US

2 days ago Requisition ID: 1023

Salary Range: $40,000.00 To $48,000.00 Annually

POSITION TITLE:Insurance Service Specialist I

STATUS:Non- exempt

COMPENSATION RANGE:$40,000-$48,000 Annually

LOCATION:Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238. Hybrid schedule is offered, in office 2 days a week, work from home 3 days a week, after training and probationary period is completed.

Virginia Farm Bureau is seeking a dependable, customer service-oriented Insurance Service Specialist Ifor the Underwriting and Policy Services department. This position is responsible for handling in-bound and out-bound calls, policy processing activities and requests, and responding to inquiries and requests from both our insured members and our internal agents and team members to support an excellent customer experience. The ideal candidate will have excellent data entry skills, paired with exceptional oral and written communication skills, professional phone presence and ability to handle a high volume of processing work activities with precision.

On a daily basis the Insurance Service Specialist will spend time answering inquiries, supporting policy updates and changes, researching information and requests and documenting information in systems with approximately 50-70% of engagements being phone based.

LOCATION:

This position is based out of our beautiful West Creek Office Park location.

Office hours: Monday-Friday 8:30am - 5:00pm

POSITION:

Full Time Position (37.5 hours per week) – Salaried position with Benefits

PRIMARY DUTIES

• Respond with high level of customer service to telephone inquiries and requests.
• Enter premium transactions associated with statistical data into computer system.
• Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
• Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
• Maintain performance within acceptable Service Center quality standards including:
  • Call volume database standards
  • Service Center call database standards
  • Recorded calls audit
  • Entry audits
  • Desk audits

ADDITIONAL DUTIES

• All other duties assigned by the Service Center Manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent
• Minimum 1 year data processing / documentation / reporting or similar experience
• Experience or interest in phone customer service role
• Experience working with customers to solve inquiries and document detailed information preferredli>
• Obtain P & C license within 3 months of hire

MINIMUM SKILL QUALIFICATIONS

• Excellent oral and written communication skills
• Proven math and problem solving skills
• Proficient in Microsoft Office suite
• Proven ability to work effectively in a team environment
• Excellent organizational skills and attention to detail
• Ability to handle telephones independently (not signed on with another operator)
• Quality of work meets or exceeds proofing standards (work is no longer proofed by a Quality Assurance Analyst)
• Volume of work processed meets or exceeds standards

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.