Customer Experience Associate - Training & Growth

Pitt Ohio; Pittsburgh (Allegheny County); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) and profit sharing

Paid time off and holidays

Résumé du poste

PITT OHIO is seeking a Customer Experience Associate at our Pittsburgh, PA location. This entry-level role emphasizes friendly service, quoting, and issue resolution within an in-office schedule (Mon-Fri, 9:00 AM–5:30 PM).

The position includes a 12-week paid training program and comprehensive benefits. You’ll handle quotes, shipments coordination, and client inquiries, building strong relationships while embracing change in technology and processes.

Qualifications

• General customer service experience is preferred.
• Comfortable handling calls and emails professionally.
• Ability to multitask and adapt to changes in workload.
• Proficient typing speed (40 wpm) and accurate data entry.

Responsabilités

• Provide general LTL and volume quoting.
• Coordinate and quote Fast Track / Time Definite shipments.
• Trace shipments and provide freight charges.
• Process re-billings from sales reps, 3rd parties and customers.
• Process fax and Internet requests.
• Handle Managed Accounts and special requests from customers and sales reps.
• Resolve customer issues and respond to questions, maintaining positive relationships.
• Meet monthly department telephone and email goals.
• Receive and direct incoming calls; greet visitors and provide information.
• Maintain welcoming environment and assist staff as needed.

Connaissances

Customer service

Communication skills

Multitasking

Typing 40 wpm

Telephone support

Problem solving

Formation

High School Diploma or GED

Outils

Microsoft Office

Excel

Description du poste

PITT OHIO is seeking a Customer Experience Associate at our Pittsburgh, PA location. This entry-level role emphasizes friendly service, quoting, and issue resolution within an in-office schedule (Mon-Fri, 9:00 AM–5:30 PM).

The position includes a 12-week paid training program and comprehensive benefits. You’ll handle quotes, shipments coordination, and client inquiries, building strong relationships while embracing change in technology and processes.