Customer Experience Associate (Retail & Merchandising)

Ross Stores, Inc.; Springettsbury Township (York County); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to deliver a positive shopping experience. The role involves greeting customers, assisting with merchandise, and maintaining a clean, safe store environment.

You will handle transactions, follow company best practices, and support merchandise presentation to meet monthly standards. The position emphasizes courtesy, efficiency, and teamwork across all store areas.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Maintains a high level of customer service by greeting Customers, answering questions and assisting with merchandise.
• Ensures store safety by keeping aisles clear and reporting unsafe conditions.
• Operates registers, handles transactions accurately, and follows MOS policies for stock and disposal.
• Provides prompt and courteous service, addressing customer issues and escalating to leadership when needed.
• Maintains store cleanliness and merchandise presentation according to company standards.
• Performs daily cleaning and restocking tasks to support store operations.

Skills

Effective communication

Basic math skills

Job description

Ross Stores, Inc. is seeking a Retail Associate to deliver a positive shopping experience. The role involves greeting customers, assisting with merchandise, and maintaining a clean, safe store environment.

You will handle transactions, follow company best practices, and support merchandise presentation to meet monthly standards. The position emphasizes courtesy, efficiency, and teamwork across all store areas.