Customer Experience Associate - Retail & Licensing

Bass Pro Shops; Lubbock (TX); On-site; USD 15,760,000 - 21,491,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Job summary

Bass Pro Shops is seeking a Customer Relations Associate to greet customers, assist with purchases, and provide information and direction in-store. The role emphasizes friendly service, knowledgeable product guidance, and participation in store programs such as CLUB Membership and In-Store Pick-up.

The position is part-time, located in-store with normal customer-service duties, including handling returns, processing transactions, and maintaining a clean, well-stocked workspace.

Qualifications

• High school diploma or equivalent.
• Basic math and cash handling skills.
• Strong communication and customer service abilities.
• Ability to operate a computerized POS system.

Responsibilities

• Greet customers in a prompt and friendly manner.
• Handle merchandise returns and process refunds/exchanges.
• Secure firearms with trigger locks as required.
• Assist customers in product selection and question handling.
• Promote programs including CLUB Membership and In-Store Pick-up.
• Maintain a clean, organized work area and stock supplies.

Skills

Customer Service

Cash Handling

POS System

Education

High school diploma or equivalent

Tools

POS System

Job description

Bass Pro Shops is seeking a Customer Relations Associate to greet customers, assist with purchases, and provide information and direction in-store. The role emphasizes friendly service, knowledgeable product guidance, and participation in store programs such as CLUB Membership and In-Store Pick-up.

The position is part-time, located in-store with normal customer-service duties, including handling returns, processing transactions, and maintaining a clean, well-stocked workspace.